About C&C Fruit Gifts

Premium Fruit Gifting Policy & Customer Care Guide

Thank you for choosing us to sweeten your special moments!

Because our luxurious chocolate-dipped strawberries, fresh fruit arrangements, platters, and gift baskets are handcrafted using 100% fresh, premium fruit and artisan chocolate, we maintain strict quality standards to ensure your gift arrives beautifully and safely.

Please review our official studio policies below before placing your order:

1. Freshness & Storage Care (mind, body & soul)

Our fruit creations contain absolutely zero artificial preservatives.
They are designed to be enjoyed immediately upon delivery!
Dipped strawberries must be kept in a cool, air-conditioned room.
Refrigerate all fresh fruit arrangements if not consumed immediately.
Do not leave your fruit basket inside a warm car or near direct sunlight.
We are not responsible for fruit quality if left unrefrigerated past 2 hours.

2. Delivery & Contact Requirements

We require a valid, working phone number for every single order.
The customer must ensure someone is home to receive the delivery.
Our drivers will never leave fruit on a doorstep due to heat and insects.
If no one answers, the order travels back to our studio vault.
A redelivery fee will apply if we have to make a second trip.

3. Order Changes & Cancellation Lines

Every arrangement is hand-carved and dipped fresh specifically for you.
Cancellations must be submitted at least 24 hours before the scheduled time.
No refunds are granted for same-day cancellations or sudden change requests.
Modifying fruit choices or chocolate accents requires a 24-hour notice track.

4. Satisfaction & Issue Resolution Tracks

We inspect every berry and basket layout to ensure total perfection.
If you notice any issue, you must contact us within 2 hours of delivery.
Please text a clear photo of the issue straight to our customer support line.
Because our items are perishable food, we cannot accept any physical returns.
We resolve verified issues via studio credit or fresh replacement items.

5. Food Allergy Awareness Warning

Our studio kitchen handles fresh fruits, premium chocolates, and dairy.
Some toppings may contain or come into contact with tree nuts or peanuts.
Please notify us of any severe food allergies before finalizing your checkout box!

Refund Policy